FM Cloud Not Backing Up

Discussion created by mitzijh on Dec 15, 2018
Latest reply on Dec 17, 2018 by Kevin Hammond

Has anyone seen FM Cloud stop creating snapshots?  One of our FM Cloud instances had stopped creating them so we looked at our others and found several with the same problem. A couple would not allow us to log in with our credentials. Some that we could login to, that had stopped creating snapshots, had not been applying updates also.


We know a few things:

  1. AWS is not deleting anything - snapshots or anything.
  2. Preserved backups are not being deleted.
  3. It seems to not affect the restart cycle of the instance.


Looking at the log at awsmanager.getdatavolume had this entry:      

2018-11-09 15:34:29.096 +0000 - [] - [WARNING] - No volume is associated with instance [our instance id]


We had received no notifications about these issues and users have seen no difference in the behavior of their solution.


Has anyone seen these issues?