AnsweredAssumed Answered

Renew AWS FileMaker server

Question asked by sureshmaas on Jan 17, 2019
Latest reply on Jan 22, 2019 by anand_vaghela




I got the following message from AWS Marketplace team for renewal of my existing annual subscription.


"Your annual subscription to following instances of the Product FileMaker Cloud (25 users) in AWS Marketplace will expire on 2019-01-20:



We found that when we renew, it will create a new FileMaker cloud Server instance instead of continuing with the existing one.


When we continue we get the following screen (Screenshot attached). Can you please let us know what we should select in-order to have the existing FM cloud setup?


Can you please help us to renew the server without recreating a new system?


Also, can you please confirm if the subscription will continue after the expire date?


Please let me know.




Screenshot 2019-01-17 at 7.03.49 PM.png