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WebDirect File URL going to WD Home Page?

Question asked by Daniel Farnan on Jan 25, 2019
Latest reply on Jan 28, 2019 by Daniel Farnan

I have a setup with users connecting via WebDirect and authenticating via Active Directory. Each user has been given a link that specifies the database to be opened, e.g. https://mysecureserver.domain/thefile

 

The users are distributed at multiple locations and some of them are reporting that the link occasionally does not access the file but instead is redirecting them to the WD home page. Since none of them have privileges to view the files hosted on the server (even the one they have access to open) this is causing a great deal of confusion since they see a very similar authentication dialog and get frustrated when the access is not granted.

 

Has anyone seen this behaviour before?

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