I have just been hired to work on a Filemaker database that is remotely hosted. I have all the logon information but when I go to File > Open Remote absolutely nothing happens. I get the below spinning dial (except its frozen) and nothing happens. To be clear, I don't even get the dialog box where I can enter in the remote server information. I just get the below launch center with a frozen spinning dial.
I've searched online, tried rebooting Filemaker several times, switched from WiFi to my phone's hotspot, uninstalled Filemaker and used AppCleaner to make sure it was all gone, then re-downloaded and reinstalled(3 times) Filemaker and nothing happens.
What do I need to do? I'm running Filemaker 16 Pro Advanced on a Macbook Pro with 10.14.1 Mojave. My home wifi is slow, less than 3 mb (new 60 mb connection is supposed to be installed first week of March) and I am using an Airport Extreme router.
Any help would be greatly appreciated