AnsweredAssumed Answered

Unable To Access File > Open Remote dialog box

Question asked by solusequitem on Feb 16, 2019
Latest reply on Feb 17, 2019 by beverly

I have just been hired to work on a Filemaker database that is remotely hosted. I have all the logon information but when I go to File > Open Remote absolutely nothing happens. I get the below spinning dial (except its frozen) and nothing happens. To be clear, I don't even get the dialog box where I can enter in the remote server information. I just get the below launch center with a frozen spinning dial.Screen Shot 2019-02-16 at 4.21.46 PM.png


I've searched online, tried rebooting Filemaker several times, switched from WiFi to my phone's hotspot, uninstalled Filemaker and used AppCleaner to make sure it was all gone, then re-downloaded and reinstalled(3 times) Filemaker and nothing happens.


What do I need to do? I'm running Filemaker 16 Pro Advanced on a Macbook Pro with 10.14.1 Mojave. My home wifi is slow, less than 3 mb (new 60 mb connection is supposed to be installed first week of March) and I am using an Airport Extreme router.


Any help would be greatly appreciated