Faulting application name: fmshelper.exe

Discussion created by AdamDempsey on Mar 1, 2019
Latest reply on Mar 5, 2019 by TSGal

Just had our FileMaker server crash that needed a restart + restore to resolve.


Is there anything else I can retrieve from the machine to give any useful information for the devs?


Faulting application name: fmshelper.exe, version:, time stamp: 0x5b19d078

Faulting module name: ucrtbase.dll, version: 10.0.14393.2828, time stamp: 0x5c68be48

Exception code: 0xc0000409

Fault offset: 0x000000000006dfee

Faulting process id: 0x750

Faulting application start time: 0x01d4cd578a84a1b3

Faulting application path: C:\Program Files\FileMaker\FileMaker Server\Database Server\fmshelper.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 59ff4d12-4363-4bfd-b840-b5c40dcda1ed

Faulting package full name:

Faulting package-relative application ID:


Fault bucket , type 0

Event Name: BEX64

Response: Not available

Cab Id: 0



Problem signature:

P1: fmshelper.exe


P3: 5b19d078

P4: ucrtbase.dll

P5: 10.0.14393.2828

P6: 5c68be48

P7: 000000000006dfee

P8: c0000409

P9: 0000000000000007