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Remote Desktop Printing

Question asked by tgellar on Nov 28, 2011
Latest reply on Sep 10, 2013 by LSNOVER

I have a client with FMS11 on a Windows Server Datacenter SP2. Users connect to a Windows 2008 Server R2 Datacenter using a Remote Desktop Connection and this server is on a LAN with the FM Server. The FM server has FMPA 11, and the RDC server has multiple FMP11 licenses. At any time there could be 5+ clients using FMP to access the shared database.


The default printer is a Xerox Workcentre Pro 275 GPD PS, which has staple and hole punch capability. Some users print to their RDC shared printer.


The solution doesn't seem to retain print settings for the default printer. For example, some reports may need hole punching and others don't. The scripts have been created with the appropriate Print (Restore Settings) configuration in the RDC server, but when another RDC user tries it, it returns to the default printer properties. When the script step is reviewed, the settings are returned to the printer default; all my changes are gone


The question is: Is this something that FM can't handle in a Remote Desktop environment, or are there limits to printer settings (hole punching)?