I believe you are talking about a Queue system, correct? Google this: Queue system software
You will find many
Hope this helps
Thanks thats what I needed. Now is this possible to accomplish in fm?
Yes, this can be accomplished in FMP.
Hire yourself a good programmer and away you go!
I don't think it would that bad. Each record ticked with create time and then an elapsed time. Strike and average time on those with a looping script to display stats once a client is seen, mark as complete to remove then from the calculation.