Hi Matt, i integrated a complete solution in Filemaker in my Service Center in France. For WarrantyStatus, CarryIn repair, Update repair, Update KBB/KGB, Close Repair, Download Return Label, Parts Lookup, and RegisterForReturn.
I programmmed a plug in for filemaker too.
If you are interrested and want more informations, send me a mail.
Sorry for my bad english.
That would be great.. I've been looking around for ages!