I've been asked to create an RMA (return merchandise authorization).
Does anyone know of examples or ideas I can use.
We have to get RMA's from many of our vendors from time to time. Don't know which side of the equation you will be working, but it can be viewed as a purchase order system for goods post sale. Just as a purchase order is designed to control the purchase process, a RMA system is designed to control the process of merchandise being returned post sale. Many companies want to add this layer to better handle defective or damaged goods, as-well-as returns for no good reason. Sometimes restock fees are a part of the mix and can cause complex sales tax considerations.
Best of luck to you,
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