I created an RMA and I need help with some of the finer points.
In the RMA I record the customer’s purchase order amount.
I would like to have a grand total of all returned purchase orders for each customer and a final tally for all returned purchase orders.
I'm thinking this may be best in a report layout.
When a product is returned, we issue a credit against the invoice, remake the product and reissue an invoice.
None of this needs to be recorded in the RMA.
We do not restock returned products, we recycle them.