Help with an RMA

Discussion created by nella on May 11, 2012
Latest reply on May 11, 2012 by BruceHerbach

I created an RMA and I need help with some of the finer points.

In the RMA I record the customer’s purchase order amount.

I would like to have a grand total of all returned purchase orders for each customer and a final tally for all returned purchase orders.

I'm thinking this may be best in a report layout.


When a product is returned, we issue a credit against the invoice, remake the product and reissue an invoice.

None of this needs to be recorded in the RMA.

We do not restock returned products, we recycle them.