In a mixed PC/Mac environment we are having problems accessing attachments that were saved on the opposite platform. We are storing on the file references. If a standard file (pdf, xls, etc) is saved using a PC, the icon will appear on the container field of PCs with the correct icon and the operator can double-click it to open it. On the Macs, the same file will appear in the container field, but as a generic icon that is not accessible.
As you might expect the same behavior occurs when the document is saved by a Mac - the PCs cannot open it.
I know that we can change our procedures to actually save the document in the Filemaker record, but that is really not ideal.
Any advice is appreciated.