3 Replies Latest reply on Jul 19, 2012 11:23 AM by robbyg

    iPad 2 Connects to Hosted Databases, iPhone 4 Does Not

    robbyg

      In testing my FDS version of FileMaker Server 12, I am encountering a problem that I can't resolve. My iPad2 connects to hosted databases, but the iPhone 4 does not. When I try to connect to the hosted databases from the iPhone, I can see the hosted server name, but am asked to "Enter Filename". When I enter the IP and Network File Path (10.0.1.10/RG_Content.fmp12, I get the following error message:

       

      "The file "RG_Content.fmp12" could not be opened. Either the host is not available, or the file is not available on that host"

       

      Yet, I can connect using my iPad 2 without needing to enter the IP and Full Network Path. I have put "10.0.1.10/Databases/RG_Content" without success. I have tried connecting to other databases, including the built-in sample on the Server. No success. Both the iPad and iPhone are running iOS 5.1.1 and FileMaker Go 12. FileMaker Server is version 12.0.1.178. The MacOS X is 10.7.4. I have deleted FileMaker Go on the iPhone 4 and reinstalled it, and re-set the iPhone (twice). Still no success. Am I missing something or doing something wrong? Any input would be gladly appreciated.

       

       

      Rob

        • 1. Re: iPad 2 Connects to Hosted Databases, iPhone 4 Does Not
          Jerry_A

          This isn't so much a solution as a commiseration, but I've experienced this intermittently since upgrade to Go 12.0.3 a few days ago. Quitting Go by either opening other Aps until it actually closes, or by rebooting the phone brings relief. For a while.

           

          In the absence of something more complete, I hope this at least helps.

          • 2. Re: iPad 2 Connects to Hosted Databases, iPhone 4 Does Not
            robbyg

            May 23, 2012 @ 10:37 AM PDT Update.


            1. I have verified that the iPhone is using the same network as the iPad 2, but without success connecting to the host server. I can see the server name, just not connect to any of the databases. When I use either fmnet:10.0.1.10 or http://10.0.1.10, I can't see the the FMServer_Sample.fmp12 using Safari from the iPhone or iPad. So there is some connectivity issue that I don't understand.


            2. I am in fact using "FileMaker Go 12 for iPhone" on my iPhone 4. The version is 12.0.3.47120 as confirmed in iTunes after synching. I have re-installed the app several times on the iPhone and reset it, but still no success. I have remove FM Go version 11 from the iPhone 4. No other versions of FM Go are installed on either the iPad or iPhone.


            3. Using the Network Utility on my Mac, I performed a port scan with these results:


            Port Scan has started…


            Port Scanning host: 10.0.1.10


               Open TCP Port:         5003         fmpro-internal

            Port Scan has completed…


            So, I know that the files are being served. Also, my iPad 2 can see and connect to them.


            4. I have used Activity Monitor to force quit all "fmserver" processes and restarted my Mac. Still no success.


            5. I have uninstalled FMServer 12 and reinstalled it. Still no success.


            6. I have reset the PRAM on the Mac and restarted. Still no success.


            Any other suggestions would be greatly appreciated.


            Thanks,


            Rob

            • 3. Re: iPad 2 Connects to Hosted Databases, iPhone 4 Does Not
              robbyg

              PROBLEM RESOLVED. Intego's VirusBarrier X6 had firewall settings that were preventing the connection. Disabling the firewall allowed me to connect from the iPhone 4. (Curious how the iPad2 was able to avoid these firewall barriers and not the iPhone 4.) Now, I need to configure out the best way to configure my firewall, whether through VirusBarrier or otherwise. Thanks to all who provided input.

               

              Rob