I'm having trouble getting the SMDR connection to work with the FileMaker Troi Serial plugin. It works fine with another PBX and we even have it working on modems. The purpose of the sytem is to grab caller ID and when people answer calls, FileMaker looks up the record based on the Caller ID. It is just a little challenging since each PBX systems seems to work a little differently and we're not even sure we have installed the PBX software correctly. I know it is a weird question, but if anyone else has worked on this PBX with FileMaker before, let me konw. Thanks.