Kevin may not have a leg to stand on,
My personal opinion is its not ridiculous. In our litigious society its more of a necessity.
The basic desire for efficiency must be weighed against the potential or perceived - invasion of privacy, potential to see or access personal information, and the potential for litigation from someone actually damaged by a computer break in that blames it on the FMI tech support agent.
Large companies with deep pockets have to beware of people that would like to dip into them.