Was this file uploaded by using the FMServer Admin panel upload process or was it placed via some other transfer process such as regular FTP or OS-level directory access?
The Server panel upload correctly sets the server directory permissions in the uploaded file, but the other options require manually resetting the file permissions on the file after uploading it.
It was uploaded using the FMServer Admin panel. Any other ideas?
No other ideas yet,
but I would ask them (your server IT) to verify the permissions on the files/directory on the server anyway.
Yes, will do.