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External secure storage - deleted database restore vs. asset restore

Question asked by Mike_Mitchell Expert on Sep 14, 2012
Latest reply on Oct 1, 2012 by darrenburgess

Good day. We just had a somewhat odd incident. We accidentally deleted a database from a server. We restored it, so that wasn't a problem. However, the database has some container fields that use external secured storage, and when the hosting provider restored the database, the external containers created a new directory structure, parallel to the old one. The assets are, apparently, still there, but the database is reporting them "missing" in the containers.


The provider tried copying the folders over into the new directory tree, to no effect. The database still thinks the assets are missing. What can be done at this point to recover the encrypted assets?