AnsweredAssumed Answered

Entourage stripping carriage returns from SendMail

Question asked by jmedema on Sep 17, 2012
Latest reply on Nov 24, 2012 by sharon

Client is using Entourage 2008 for Mac, FM12 (current update) and Mac OSX 10.7 on one Mac, 10.6 on others workstations.


Issue: When using the "Send Mail" script step, all carriage returns are stripped out of the body text and what was previously a readable email is one massive block of text. The problem does not occur using Apple's Mail program.


Misc attempts and options currrently being considered:

  • Tried using Substitute ( text ; [ "¶" ; Code (13) ] ) with no improvements
  • Resort to using "Open URL" to create email (will this also accomodate attachments?)
  • Purchase updated version of Entourage (but will this fix the problem?)
  • Purchase email-related plugin for all users


After searching the archives and current discussions I couldn't find anything related to this specific question. Any ideas or solutions would be appreciated!


Much Thanks,




PS: Always looking to minimize client costs, I'd prefer not having to require additional purchases if possible.