1 of 1 people found this helpful
It seems like the factor here causing your issues is the switch from an old version of mac mail to a new version under OSX lion. We've also seen issues between filemaker (11 and 12) with varying degrees of configuration of sending via email client. IE it can work great for one user, and completely bad for another.
Because of that we switched to a server based plugin for SMTP mail sending. We use 360works email: http://www.360works.com/email-plugin/
It's a pretty easy plugin to setup and configure on the server, then gives you functions you can script to interact with incoming and outgoing emails. Since switching we've had no incompatibilities, as all the email work is done by the server instead of the client. You can also get a seat license and configure it on a per-user basis.
What kind of email are your users using for this, POP/IMAP or exchange?
Thanks for your input. As it turns out, after experimenting a bit, the solution seems to have been updating our Java plugins on each client machine! I had no idea that Java was involved in the send mail operation, but apparently so. When our old Macs were swapped out with the new MacBook Pro's, we simply copied our old documents and applications to the new machines, updating as necessary. Updating the Java plugin from 6 to 7 has done the trick and we're back sending email from our client machines using the POP/IMAP config. with no need for the SMTP solution. But, your input was much appreciated and we know we have another potential solution should this one prove temporary somehow!
Since you said you were using the client to send mail, then it's probably the client using java and not filemaker itself. Interesting fix though, I'm glad you were able to get it to work for you.
Since you said you were using the client to send mail, then it's probably the client using java and not filemaker itself.
I'm under the impression that FMPro is a Java app. Is that correct?
I don't think so. The Admin interface for FileMaker Server is a Java app though.
To make Ron's response a bit more emphatic, FileMaker Pro is not a Java app.
Beatrice Beaubien, PhD
i2eye, Toronto, Canada
FileMaker Business Alliance
FileMaker 12 Certified Developer
Knowledge Translation Certified Professional