Are you sure she's using Advanced? There is no Tools drop down menu in Pro, and that menu always shows up in Advanced; you can't turn it off with Custom Menus.
Regardless, "tool bars" are not located in the Tools menu anyway, but the View menu. It's called "Status Toolbar". It can also be activated with one of the small icons at the bottom left corner of the screen.
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Thanks. I called her back and had her check Status Tool Bar and Formatting Bar on, and it all came back. And she actually wasn't sure what version FileMaker she had and I did not want to confuse the issue with her by having her check "About..." udner the FileMaker menu.