13 Replies Latest reply on May 2, 2013 2:41 PM by KeithLarochelle

    Does WorldCloud hosting still exist?

    s

      Does anyone know anything about WorldCloud or Joe King? The website is down, at least one of the FileMaker servers is down, the ftp site is down, they haven't responded to tickets for weeks, their voicemailboxes are full (though I was able to leave a message with the answering service earlier).

       

      If anyone is using their service or knows that any of their servers are up, I would love to know that. At this point, I'm fearing the worst...

       

      Thanks.

       

      --

      Steve Moore

      Cumberland, Maine

        • 1. Re: Does WorldCloud hosting still exist?
          wimdecorte

          just checked one my servers there, it's up.

          • 2. Re: Does WorldCloud hosting still exist?
            ErikWegweiser

            Mine, too (FMSA 11). IWP OK. FTP OK. FMS Admin Console OK.

            There was an unexpected restart of this server a few days ago, though. Evidently the core service continued to run wihout hosing files, but FMS stopped responding to clients and web publishing for about a day, so Joe restarted the machine.

             

            Yes, the web site seems to be down now, but that's all I can report.

            • 3. Re: Does WorldCloud hosting still exist?
              s

              Thanks, Erik and Wim. I'll keep my fingers crossed that shared-hosting-1.filemaker12.com comes back soon...

              • 4. Re: Does WorldCloud hosting still exist?
                s

                Phew. We're back up and running (away?)

                • 5. Re: Does WorldCloud hosting still exist?
                  eshoshin

                  I was actually just researching WorldCloud as a hosting provider.  Other than this little issue, I'd love to hear some feedback about them.  One of my main concerns (other than uptime, obviously) is speed.

                   

                  Again, thanks for any insights.

                   

                  Ethan

                  • 6. Re: Does WorldCloud hosting still exist?
                    s

                    How would you propose to measure speed? A ping test to the server? or some specific, real-world filemaker tasks? If you've got some way to benchmark performance, I could compare the two different hosts that I use.

                    It's funny to hear you describe uptime as a "little issue" - just wait 'til you don't have it and your clients start calling. Now I understand that servers have to be rebooted occasionally and I know how long a fully-loaded FileMaker server can take to come back online, and I'm inclined to give anyone the benefit of the doubt, but I also value communication, especially when client data is unavailable. Perhaps some form of post-mortem report acknowledging or explaining the problem.

                    WorldCloud provides access to your databases via the Server Admin Console, so you can close and download your (FM12) files anytime you like, though there are times when the console is unresponsive. The other hosting provider I use has a custom-built interface for backing up and downloading your files (and it is very reliable).

                    Both providers do automatic overnight backups which are accessible via ftp.

                    --

                    Steve Moore

                    Cumberland, Maine

                    • 7. Re: Does WorldCloud hosting still exist?
                      PointInSpace

                      I was actually just researching WorldCloud as a hosting provider.  Other

                      than this little issue, I'd love to hear some feedback about them.  One

                      of my main concerns (other than uptime, obviously) is speed.

                       

                      Again, thanks for any insights.

                       

                      Ethan

                       

                       

                       

                      Be sure to have a look at our services:

                       

                           http://www.pointinspace.com/

                       

                      We have been providing Professional FileMaker Hosting since 1999.  We

                      have monitors that watch all services on all servers, can automatically

                      recover from 95% of problems, and notify us within 10 minutes of any

                      failures.

                       

                      We also provide our custom Database Manager, which lets you remotely

                      upload, download, open and close your databases, as well as manage the

                      users connected to them, without any need for intervention from us.

                       

                      Feel free to let me know if you have any questions either here or

                      off-list to jmay(at)pointinspace.com.  Thanks!

                       

                           - John

                       

                       

                      --

                      • 8. Re: Does WorldCloud hosting still exist?
                        eshoshin

                        The only benchmark that matters when it comes to speed is end-user satisfaction. If customers complain, then it's an issue.

                         

                        I intentionally used the term "little issue" because I knew it would get a reaction... Wasn't sure what type of reaction, but one nonetheless. I wanted to here an emotional response, and I believe I got one. :-)

                         

                        Thanks,

                         

                        Ethan

                        • 9. Re: Does WorldCloud hosting still exist?
                          eshoshin

                          Hi John,

                           

                          I'll take a look. If I have questions I will contact you directly.

                           

                          Thanks,

                           

                          Ethan

                          • 10. Re: Does WorldCloud hosting still exist?
                            s

                            I had originally started that post with "I hope you're not baiting me..." And just so you know, that was NOT an emotional response.

                            ;-o

                            • 11. Re: Does WorldCloud hosting still exist?
                              eqitec

                              I'm beginning to wonder about Worldcloud. I placed an order with them almost two weeks ago. All they have done so far is charge my credit card; not so much as a peep from anyone there since the order. I opened three tickets at their Help Desk and have had no response. I'm about to tell my credit card company to not accept any charges from them.

                              • 12. Re: Does WorldCloud hosting still exist?
                                jormond

                                I've had contact with the very recently.  In the support pages, when someone is available, there is actually an online chat option that appears at the bottom of the page.  Keep trying...they are a good hosting company.

                                • 13. Re: Does WorldCloud hosting still exist?
                                  KeithLarochelle

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