garydr

Problem installing FMPA 9v3 on a new iMac

Discussion created by garydr on Feb 4, 2013
Latest reply on Feb 7, 2013 by garydr

Hello;

 

I hope someone can help me with this problem. We just replaced an older iMac with a new one which is running OS X 10.8.2. I have an installer disk for FileMaker Pro Advanced 9 v3. However after I run the install and try to run FMP I get the message

"some files that are needed are either damaged or not installed." At help.FileMaker.com (Answer ID: 7166) it says:

 

"When experiencing this issue, it has primarily been related to a damaged or corrupted FlexNet activation service file. To correct this issue, close out of FileMaker Pro 9/FileMaker Pro 9 Advanced and remove the following path depending on which platform you are using:


Windows: C:Program FilesCommon FilesMacrovision SharedFLEXnet Publisher

Mac OS: HD:Library:Application Support:FLEXnet Publisher:Service:11.03.005:FNPLicensingService


Once the FlexNet service file information has been cleared from the machine, uninstall FileMaker Pro 9/FileMaker Pro 9 Advanced completely and then perform a reinstall of the software. A new copy of the FlexNet service will be installed and you should now be able to open FileMaker Pro 9/FileMaker Pro 9 Advanced without any issue. "

 

I followed these instructions (deleting FileMaker and the prefs file, and reinstalled but am getting the same message.

 

Does anyone have any suggestion?

 

Thanks in advance,

Gary

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