4 Replies Latest reply on Feb 10, 2013 11:44 AM by learner

    Support provider required

    learner

      Hi,

       

      I have two customers interested in systems that I am able to develop for them, but as a sole operator, they are likely to want higher levels of end-user support than I can guarantee. Is this a business that anyone is in, or is interested in getting into? I'm based in Sydney, Australia.

       

      Thank you,

       

      John

        • 1. Re: Support provider required
          LyndsayHowarth

          Hi John,

           

          I do a lot of remote support from my Northern NSW office for clients all over the place. I also visit by arrangement - we have our choice of Ballina and Gold Coast Airports. I have family in Sydney so I am often there for both personal and business purposes.

           

          I always wonder... in these circumstances... why the 'support money' is not being redirected to the building of a more bullet-proof system... hence less requirement for support. This obviously depends on how broadly they want to deploy FM. Perhaps you should consider whether you might achieve a better standard of development more quickly if it were you who received the benefit of the support to help you plan and execute your attack.

           

          If you are interested send me a private message here (add an email address) or visit my web site and fill in the contact form and I will respond.

           

          ... my 2 cents

          HTH

           

          - Lyndsay

          • 2. Re: Support provider required
            learner

            Thank you, Lyndsay,

            The issue is more that they are likely to want a permanently staffed help desk to answer any questions during business hours; a single operator won't be able to provide that, so the question is more whether an organisation with a help desk now is interested in being paid to offer their services to people using systems that they did not write.

            John

            • 3. Re: Support provider required
              LyndsayHowarth

              Sounds like you need to train-up some call-centre service. Perhaps it is something ServCorp or similar serviced office service would take on.... but it is pretty specialist and you would have to have someone with industry, product and FM knowledge. There was a crowd in Pyrmont (Harris st I think) who were marketing office & It support services but I can't find their details.

               

              - Good luck...

               

              - Lyndsay

              1 of 1 people found this helpful
              • 4. Re: Support provider required
                learner

                Thank you, Lyndsay,

                 

                I hadn't thought of going through the serviced-office route, and providing training to them. There are a bunch of serviced-office providers; I'll look into it.

                 

                John