I think you may be able to solve this by coding an html break ("<br />") into the text wherever you want a line break.
I don't think the <br/> will work... or it shouldn't.
It is an encoding problem... perhaps a double return will work...
Thank you very much for both your responses.
After more testing, I realize the problem is not consistent. Some emails have their return keys remain intact but some sentences break into two parts as shown on one of the screen shots. While others dropped their return keys and lump into one big paragraph.
I'm not sure where to get the <br/>
I inserted an extra return key in the text for those emails that came out lumped, didn't seems to make a difference.
Perhaps this post will help
> I inserted an extra return key in the text for those emails that came out lumped, didn't seems to make a difference.