3 Replies Latest reply on Apr 30, 2013 10:15 PM by Fred(CH)

    pdf within a container on a layout not printing....still not resolved

    PeterWindle

      Hello again!

       

      I have had an on-going problem since v12 first came out, whereby if there is a pdf within a container on a layout, if you print or preview the layout, nothing appears within the container when viewing interactive content.

      This only occurs on the Windows version. Mac version works just fine.

       

      This really does not make me happy, as it is a requirement of a system that has been converted from 11 to 12. In version 11, the pdf used to appear within a webviewer, but after conversion, the webviwer no loger could print the pdf (worked in 11), so this leaves it up to having to run it from a Mac system.

       

      I have reported this to FileMaker in Australia, but obviously nothing has changed, I was hoping the latest update may have resolved this but it has not.

       

      Is there anyway out of this? Are FileMaker going to resolve this? I realise that there are technical differences between OS's, but I would have thought that this is a basic function that should be consistent on both platforms? What is on screen should print, right?

        • 1. Re: pdf within a container on a layout not printing....still not resolved
          mikebeargie

          What is on screen should print, right?

           

          Well, in a perfect world, yes, but this is just not how printing works. Printing isn't taking a screenshot of your application and translating it into printer-speak. Printing is converting your layout, objects and data into whatever format it thinks the printer needs based on the driver it's using.

           

          Unfortunately as you've pointed out, it doesn't work on windows. The simple fact that it DOES work in OSX points to an OS problem with windows. This could be caused by whatever program is previewing the container content (IE acrobat), the printer driver, or yes, filemaker and windows itself.

           

          Ways around the problem? I'm not sure what you've already tried, but I would consider making sure acrobat is up to date, or trying to test it with the full version of acrobat. Possibly trying out a different printer driver (IE PCL6 instead of PCL5, or even a PDF printer like PrimoPDF, CutePDF or NitroPDF).

           

          Have you tried workarounds that don't use the container object? IE loading the PDF in a webviewer, or using a plugin like 360Works Supercontainer.

           

          Filemaker 12 contained numerous "rewritten from the ground up" objects and functions. The entire front-end rendering is different as well. I feel for you that your solution stopped working post-conversion, but I don't think they could/can foresee all the issues that thousands of developers worldwide might have.

          • 2. Re: pdf within a container on a layout not printing....still not resolved
            PeterWindle

            I understand the technical problems, but heck, printing is a fairly basic requirement, no? As for an OS problem, well, pdf's print fine enywhere else, just not in FileMaker containers.

            Yes, we've tried different drivers, yes, I've tried web viewers. No I have not tried plugins, because this is like putting a band-aid on the problem and it cost the end user more money. for now, they use a Mac to print these, but it is incredibly frustrating for me, and the user who has paid very good money to FileMaker over the years. What can I say?

            "Progress"....?

            • 3. Re: pdf within a container on a layout not printing....still not resolved
              Fred(CH)

              Hi Peter,

              I suggest you to maybe contribute here :http://forums.filemaker.com/posts/bf077423db

              And especially here : http://forums.filemaker.com/hives/1eea103f05/summary and add a new issue report...

              Because you have good arguments !

              Good luck, Fred