Since it came up in another topic that screenshots of problems would have been helpful, I wanted to put out there a resource list of what other people are using for both screenshot and screen recording software.
For screenshots I normally just do ctrl + print screen (windows) and paste into photoshop to crop what I need. For IWP/CWP I use chrome with the "screen capture" utility installed.
For screen recording (IE making training videos), I just use Screenr.com
So what cool utilities do you use?