3 Replies Latest reply on May 15, 2013 8:32 AM by mikebeargie

    FM12 Closes upon trying to open a hosted or local file

    srbenet

      We have been running FM 9 server Advanced and FM 9 for several years upgrading from 5 as new version have become available. We are now moving to FM12 but one our main server we cannot open any FM files (they have been converted correctly and opened sucessfully on Windows/MAC and Linux locally). Our environment and details are as follows:

       

      1. VM (Virtual Machine) Server 2003 SP2 – running Terminal Services
      2. Virtual environment – VMWare 5
      3. Active Directory, IIS
      4. Tried disabling Symantec Endpoint Small business (ver 12) & also Windows firewall
      5. Dual CPU + 4GB RAM
      6. Installed apps – thinprint 7.6, Office 2003, Quickbooks 2010-11, Adobe Acrobat 9 Pro, Acrobat reader 8
      7. FMP 9 works fine
      8. All of FM 9 files were uninstalled & installed FMP 12
      9. FMP 12 opens fine, but it doesn’t open any DB, including any blank DB on the desktop. FM crashes. Have done multiple restarts yet no luck.
      10. FMP 12 worked fine on another server with similar config but didn’t have many apps as the problem server

       

      Now we appreciate that Server 2008 is preferred but testing locally worked fine and we are planned to upgrade in the new finacial year. Has anyone experienced similar issues or can point us to a possible conflict before we go through the very lengthy process of unistalling all other programmes that are linkedinto the server and solution?

       

      Any thoughts greatly appreciated,

       

      Stephen Bennett

        • 1. Re: FM12 Closes upon trying to open a hosted or local file
          mikebeargie

          Are you not using filemaker server, and only trying to share files out peer-to-peer with filemaker pro (desktop version)?

           

          FMP 12 worked fine on another server with similar config but didn’t have many apps as the problem server

          Looks like you might have found the issue already there.

           

          Filemaker 9 was released in 2007, so tech specs and requirements that work for 6 year old software doesn't necessarily carry over for the current version. It's unfair to try and use FM9 as a benchmark comparison to FM12.

           

          With your mention that you are planning a server upgrade in the near future, I would fiercely recommend you wait until you have newer, more robust hardware, before trying to run a database server with a laundry list of other duties. Filemaker 12 server edition also has the 64 bit application cores, which would also be a great reason to wait for upgraded hardware.

           

          As for diagnosing your original issue, I think you're trying to run too much on the same machine, especially if you notated that it works on a "similar" machine with fewer apps running. The tech specs for filemaker 12 are actually pretty vague, so chances are you're not meeting the minimum requirements in some way or another. I would try uninstalling/reinstalling to confirm, and also disabling all other applications and services that you possibly can to see if that works.

           

          Have you considered Filemaker hosting (IE triple8, worldcloud, productive computing) as a temporary measure while you wait for the newer hardware?

          • 2. Re: FM12 Closes upon trying to open a hosted or local file
            srbenet

            Hi Mike,

             

             

             

            We have a separate server that was set up and running FM12 Advanced after uninstalling FM 9 Advanced. We could not access either the hosted files or files that were running locally. We also run similar environments in FM11/Server Advanced Server 2003 and FM12/Server Advanced Server 2008 with no issues and are just trying to see if any other users had experienced similar issues in updating. We are committed to new hardware/software just trying to resolve issues for senior management.

             

             

             

            Thanks for the response,

             

             

             

             

             

            Stephen Bennett

             

             

             

            EYET Australia Pty Ltd

             

            Mobile: 0401 934 983

            • 3. Re: FM12 Closes upon trying to open a hosted or local file
              mikebeargie

              I have run into issues with FMS 12 running poorly on equipment on the lower end of the "minimum specifications" spectrum. The answer was always better equipment in those cases.

               

              Hopefully it's not too difficult to explain to senior management that software from 2012 should not be running on an OS from 2003. Good luck!