IWP - "No Databases Available"

Discussion created by bradleyboggs on May 28, 2013
Latest reply on May 29, 2013 by bradleyboggs

Currently I'm running Windows 7 with Filemaker Pro Advanced 12. With IWP enabled, I'm able to use my database as needed. Unfortunately that only works for half a day or so, and then comes up with "No databases available" on the IWP homepage.


I've tried a whole lot of Google searches to no avail. Here's what I've tried and the only (very cumbersome) solution I've found.


1) Close Filemaker and Re-Open - No Luck, Same Issue Present

2) Reboot Computer and Re-Open - No Luck, Same Issue Present

3) Uninstall Filemaker by itself, reboot and install again - No Luck, Same Issue Present

4) Uninstall Filemaker AND Bonjour, reboot and install again - The ONLY solution I've found to fix the problem. Obviously though, I can't be doing this every half a day.


I've also created user accounts for each database, tried changing the port, made sure the extended priveledges were set correctly to allow IWP for each account, etc. and the only solution works is option 4 listed above.


I can still access my databases via FMPA12 and via Filemaker Go no matter what, but not at all with IWP.


There's no firewall active on my computer, and plus I can get to the homepage for IWP - just doesn't list any available databases.


Can anyone offer advice on how I might fix this?


To be honest, I'm quite frustrated...I got busy and my trial ended before I could really evaluate the software at all. Then, Filemaker refused to extend the trial so that I could really evaluate it for my company. Finally, I got a forum-member's special and got my boss to purchase it since it was a good deal. I'm 98% done with the first of many solutions I need to build for our company, and IWP has been very VERY unreliable which isn't helping me justify the purchase to my boss and justify the later investment in more licenses, FMP Server, workshops/training, etc.


Email support was lackluster at best (a seemingly scripted response with links to many basic FM articles I'd already seen in my searches with a farewell of basically "if that doesn't help, call support"). Unforutnately I rarely have time to call support during normal business hours (busy with many other things in the office) which brings me to you wonderful folks!


I've already garnered so much knowledge from you all via searching through and reading past posts, and any help you could give me on this issue would be great!


Thanks in advance for your time!