4 Replies Latest reply on Jun 10, 2013 7:30 PM by info@creativesltns.com

    Quickbooks 13+FMBooks 5 Alert

    Operadad

      I could not find any other threads about this so here's a heads up. Something went horribly wrong with the reltionship between QB13, FMBooks Connector, and FileMaker. My understanding is that it was the most recent QB (b6) update. My understanding may be wrong, but the point is don't upgrade quickbooks or you may (WILL) lose your connection between QB and FM.

       

      Productive Computing is very aware of the situation, and they are working on a solution. In the mean time everyone we know of with the FMBooks Connect 5 and QB 13 are "dead in the water".

       

      This all happened on Friday--which is such a "good" day to take down a financial system.

       

      If anyone finds a work-around or solution. Please share.

        • 1. Re: Quickbooks 13+FMBooks 5 Alert
          taylorsharpe

          Productive Computing is pretty good at things and will probably have it fixed soon.  But it is hard for third party companies to be ready for upgrades.  But an altnerative might be the Solution Makes Inc. Quickbooks integration.  Then again, I don't know if theirs works with QB 13 (b6).  You might check their web page. 

          • 2. Re: Quickbooks 13+FMBooks 5 Alert
            Operadad

            Update: We are calling it the 13-13-13 Easter Egg (or Rotten Egg)

             

                 Quickbook 13

                 version b6,June7. 6+7=13

                 Year 2013

             

            Close everything down, open FileMaker with the actual date, and register the plugin.

            Move the System date on your computer back by one week.

            Open Quickbooks.

             

            This should allow you to Synchronize. Note that you won't want to create any new transations, as they will have  the wrong date.

             

            FWIW, we have no problem with Productive Computing, We just don't want others to get stuck with same problem.

            • 3. Re: Quickbooks 13+FMBooks 5 Alert
              Operadad

              Update:

               

              Looks like a brand sparkly new QB R7 update just became available, and it fixed one installation.

              • 4. Re: Quickbooks 13+FMBooks 5 Alert
                info@creativesltns.com

                In the wider community of QB users, R7 is being blamed for introducing unrecoverable errors when external Apps make a Query Request to the Item List or an Add/Mod Request to the Employee List. I've read only one report that said R6 caused an Integrated Application problem that R7 fixed. The R6 update has been out for months, and while I saw  several reports of instability within the native QB UI, I hadn't heard much about external Apps having problems with it. I watch the Productive Computing Support Forum pretty closely because I support a lot of clients with FMP/QB integrations, and there aren't any reports of R6 trouble there (but also none on R7 as of today, FWIW.)

                 

                Intuit has  a "crucial fix" mechanism for rolling out vital updates, and it appears that they're using it to replace a bad file that was part of the R7 update. Once it's replaced, the problem is resolved. I'm guessing that your client's file was broken with the R7 upgrade, and then patched via the crucial fix mechanism. The bottom line for QB is the same as most software: don't rush to new versions unless you're having a problem that it will explicitly fix. Productive Computing may offer their own fix to this particular problem, but the fault in this case is almost certainly with Intuit.