4 Replies Latest reply on Aug 26, 2013 2:54 PM by cowens1

    Clients do not refresh

    cowens1

      Hello,

      Until receintly I didn't have this problem, which is:

       

      A screen with several portals shows the status of jobs. As the status is changed by a remote client, the status has changed on all the screens monotoring that data.

       

      But now some change and some do not. I have 4 people looking at 4 different sets of status data. Arghhh! I would feel more comfortable if all were not updating, or all were updating. But thsi mixed results is very frustrating to me.

       

      Any ideas??

       

      Collins Owens

       

      PS: Running filemaker Server_12 on a Mac.

        • 1. Re: Clients do not refresh
          gkhaselev

          do you have an error log for the problem?

          it may be that some of those portal records are being edited and thus the server cannot update them because they are locked.

          • 2. Re: Clients do not refresh
            AlanStirling

            Hi Collins

             

            From an 'Under The Hood' session at a recent DevCon, we were enlightened to the fact that FileMaker Server makes no effort to update those records showing in portals on other client's screens. Records in list views are sent updates if visible records are modified, but the overhead of monitoring all related records means that the decision was made not to try to maintain updates to all these related tables.

             

            As far as I know, your only option is to add an 'Update' button to the layout, which performs a 'Refresh Window' with 'Refresh Cache Joins' selected.

             

            If it has been working previously, then the load on the server must have increased recently, so now it has decided it hasn't got the capacity to to keep this data up to date.

             

            Best wishes - Alan Stirling - London, UK.

            • 3. Re: Clients do not refresh
              Mike_Mitchell

              Alan is correct. Unstored calculations and related records are not typically refreshed without a window refresh. Also, if a user has a record open, cache refreshes will not happen. So, what you're describing could be a result of users just sitting on records without committing them. Or, alternatively, just sitting without causing a window refresh (i.e., by changing records or some other action).

               

              HTH

               

              Mike

              • 4. Re: Clients do not refresh
                cowens1

                Thank you!

                I'm sure that's correct.

                 

                Collins