Have a look at Zendesk.com
You can build your own FAQ and has a superb ticketing system.
It will take a while before you can build something in FM with this level of functionality.
Also, I prefer to have a non-FM solution for helpdesk functions in case I am doing development on other files.
Plus, an excellent App available when you are not behind your computer.
Thank you for the advice! I'm going to have a look at Zendesk.com, first
Again, thank you!