4 Replies Latest reply on Oct 9, 2013 9:08 AM by phanh

    Intermittent printing

    phanh

      We have a volunteer database that at the end of the registration process, the script will print out 2 pages. During the testing phase, the script worked 100% printing to HP Laserjet 3700. In the production environment, the database prints to Ricoh MPC 6001 and MP 4502 printers but the result is very intermittend. Sometimes, the pages never get printed.

       

      Server: Filemaker Server 10

      Clients: Filemaker Pro 10 and 11

      Printers: Ricoh MPC 6001 and MP 4502

      Printer driver: Post script driver

       

      Anyone run into this issue with the Ricoh printers?

       

      Also, printing from Filemaker doesn't work 100% if there is a printing code. One school has printing code implements for their Ricoh 6001. We have the profile set with the printing code. The profile works for other print jobs but not from Filemaker. To work around the issue, we set so Filemaker to display the print dialog box. From there, we can print from Preview (Mac computers). Anyone found a solution to the printing code issue?

       

      Thank you in advance for any advice,

        • 1. Re: Intermittent printing
          psijmons

          Add a split in your print script:

           

          If ( PatternCount ( Get ( PrinterName ) ; "6001"  )

               PrintSetup (Restore; No Dialog)

          Else if ( PatternCount ( Get ( PrinterName ) ; "4502"  )

               PrintSetup (Restore; No Dialog)

          End If

           

           

          In the PrintSetup step, make sure you choose the correct driver

          • 2. Re: Intermittent printing
            phanh

            Thank you, psijmons

             

            We test the script under different priviledges and discover that the script doesn't print under the "Guest" account only. With other priviledges, the print job get sent to the printers.

             

            We definitely ensure that the "Guest" account has the printing option enable.

             

            Thank you for any advice,

             

            Screen Shot 2013-10-02 at 12.03.35 AM.png

            • 3. Re: Intermittent printing
              keywords

              If you don't wish to allow guest users to be able to print anything they choose, you can also leave the printing option disabled, but set specific scripts, such as the one to print a report, to run with full access privileges (you check that in script manager). That way they will only be able to print what you choose to allow.

              • 4. Re: Intermittent printing
                phanh

                We want the volunteers to be able to print so we set the option. Interestingly, even with the option enable, it still not working but allow full access priviledge for the script does the trick.