1 Reply Latest reply on Oct 8, 2013 8:08 AM by AllegroDataSolutions

    Save As PDF crash in FMA 12.04

    AllegroDataSolutions

      This problem may have been reported before, but I haven't been able to find a solution. It has only been affecting me since I updated to v 12.04. This is the error message that Windows 7 is generating:

       

       

      Problem signature:

       

      Problem Event Name: APPCRASH

      Application Name: FileMaker Pro Advanced.exe

      Application Version: 12.0.4.403

      Application Timestamp: 514b6292

      Fault Module Name: ntdll.dll

      Fault Module Version: 6.1.7601.18229

      Fault Module Timestamp: 51fb1072

      Exception Code: c0150010

      Exception Offset: 0008482b

      OS Version: 6.1.7601.2.1.0.768.3

      Locale ID: 1033

      Additional Information 1: 60e0

      Additional Information 2: 60e0e94b220fa8ded52b12abf8c6325e

      Additional Information 3: 2d9c

      Additional Information 4: 2d9cc474d11efc1bb22ad56a20348b64

       

      The problem occurs whether the user does it manually or it is saved by a script. I noticed that if I run Advanced System Care (freeware version) -- an app that fixes registry errors, and allow it to fix the errors it finds, and immediatelty run FileMaker again, Save to PDF runs properly. However, the problem returned the next time I restarted my system and opened FileMaker. With no more info about what might be causing the problem, I have to suspect that FMA 12 is doing something that Windows doesn't like (probably when you shut it down).