AllegroDataSolutions

Save As PDF crash in FMA 12.04

Discussion created by AllegroDataSolutions on Oct 8, 2013
Latest reply on Oct 8, 2013 by AllegroDataSolutions

This problem may have been reported before, but I haven't been able to find a solution. It has only been affecting me since I updated to v 12.04. This is the error message that Windows 7 is generating:

 

 

Problem signature:

 

Problem Event Name: APPCRASH

Application Name: FileMaker Pro Advanced.exe

Application Version: 12.0.4.403

Application Timestamp: 514b6292

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18229

Fault Module Timestamp: 51fb1072

Exception Code: c0150010

Exception Offset: 0008482b

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 60e0

Additional Information 2: 60e0e94b220fa8ded52b12abf8c6325e

Additional Information 3: 2d9c

Additional Information 4: 2d9cc474d11efc1bb22ad56a20348b64

 

The problem occurs whether the user does it manually or it is saved by a script. I noticed that if I run Advanced System Care (freeware version) -- an app that fixes registry errors, and allow it to fix the errors it finds, and immediatelty run FileMaker again, Save to PDF runs properly. However, the problem returned the next time I restarted my system and opened FileMaker. With no more info about what might be causing the problem, I have to suspect that FMA 12 is doing something that Windows doesn't like (probably when you shut it down).

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