10 Replies Latest reply on Nov 1, 2013 4:08 AM by ericjungemann

    FMS 12 crashes or stops every night.

    KevinMortimer

      HI All

       

      I have a client on mac with details below running FMS 12.0.4. Backups run ok every night but then when client gets in in the morning the FMS admin console gives the error saying the Filemaker server is no longer available and has to select the green icon at the top left to restart the database server. There appears to be nothing in the FMS logs either. Any ideas why the database server crashes or stops every night?

       

      Model: Xserve3,1

      Processor: 2 x2.26GHz Quad_Core Intel Xeon

      Ram:24GB

      OS: OS X Server 10.8.5

      Hard drive: 3 x 1TB raid5.

       

      1. Backup Software

       

      Carbon Copy Cloner 3.5.2

      Backup ServerHD every 2 weeks at 1:30am

      Backup DataHD every night at 9:00pm

       

      We also running Attix5 Pro SE Version4.0 to backup databases to the cloud.

       

      Regards

      Kev

        • 1. Re: FMS 12 crashes or stops every night.
          wimdecorte

          There have to be traces in one log file or another...

          Without clues from that it is pretty much shooting in the dark.

          When they start the database engine again, do the files go through a consistency check?

           

          Some random thoughts:

          - RAID5 is not the best RAID for a database server, 1+0 is considered much better

          - CC cloner and Attix: do these touch live files or live folders at all?  If so that could be the cause for your crashes

          • 2. Re: FMS 12 crashes or stops every night.
            KevinMortimer

            As far as i know the 3rd party backups are not touching the live files and the filemaker databases do go through a consistency check when the FMS is restarted.

            • 3. Re: FMS 12 crashes or stops every night.
              pmconaway

              Kevin, check the console logs on of the Mac OS. I'm sure you will see something there.

              • 4. Re: FMS 12 crashes or stops every night.
                gdurniak

                We had this once, and it was due to a bad Motherboard.  Go figure

                 

                greg

                 

                > Any ideas why the database server crashes or stops every night?

                • 5. Re: FMS 12 crashes or stops every night.
                  KevinMortimer

                  Ok i have had a look at the console logs. This is all i can find

                   

                   

                  17/10/13 4:26:42.245 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:27:20.915 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:27:23.429 AM com.filemaker.syslogger[79]: Starting Database Server process...

                  17/10/13 4:27:23.720 AM com.filemaker.syslogger[79]: Database Server process has terminated abnormally.

                  17/10/13 4:27:42.259 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:28:16.313 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:28:42.213 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:29:11.497 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:29:42.329 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:30:06.831 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:30:12.413 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:31:02.139 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:31:12.296 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:31:59.018 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:32:12.284 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:33:16.213 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:33:42.272 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:35:48.593 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:35:52.234 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:40:26.990 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:40:42.329 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:42:11.880 AM com.filemaker.syslogger[79]: Starting Database Server process...

                  17/10/13 4:42:11.947 AM com.filemaker.syslogger[79]: Database Server process has terminated abnormally.

                  17/10/13 4:45:04.705 AM ARDAgent[342]: Request for unknown status command 529.

                  17/10/13 4:45:12.439 AM ARDAgent[342]: Request for unknown status command 529.

                  • 6. Re: FMS 12 crashes or stops every night.
                    wimdecorte

                    Is there a pattern to what time of the night the problems start?

                    • 7. Re: FMS 12 crashes or stops every night.
                      KevinMortimer

                      The logs only go back 2 days and from what i have been told it happens almost every night after the backups have run. I will get my clients IT guy to keep copy of the logs from now on so we can go back and check for some sort of pattern.

                      • 8. Re: FMS 12 crashes or stops every night.
                        ch0c0halic

                        Hard to say with so little data. The two errors are ARD failing and FMS startup failing. Both of these seem to indicate they have been terminated incorrectly at sometime before this part of the log. Look in the system log for a System restart early in the AM.

                         

                        Perhaps the cleaning crew are unplugging the server so they can plug in their vacuum cleaner? I know this sounds funny but it actually happened! I'd also look for a failing UPS or power strip or some other source of a System restart. Perhaps something else is connected to the power strip and when it comes on in the early morning it causes a power dip that causes the computer to restart.

                        • 9. Re: FMS 12 crashes or stops every night.
                          guy

                          Hi,

                          We had similar random crashes after updating to 10.8.5, but the supplemental update to 10.8.5 v1 from apple resolved the issue. It was two weeks of pain though.

                          • 10. Re: FMS 12 crashes or stops every night.
                            ericjungemann

                            We have seen this crash.  Check and see if it is occuring just after an evening FMS backup.

                            Others have reported this.

                            What we experience is that the FMS backup finishes but, for some reason, is unable to update status. In the Admin Console it appears that the backup has not finished (time is not updated).

                            Sometimes it results in a full FMS crash (crash log), other times FMS is up but the database is offline.

                            A deinstall/reinstall of FMS generally solves it.