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It definitely SOUNDS like an encoding issue coming from impact itself. I wonder if something like supercontainer would solve your issues at all.
Given the lack of updates in the past three releases of FM for IWP, I'm not sure how much support you'll be able to get for a super-contextual issue like this. Before tonight I hadn't even heard of impact, and I do a fair deal of hobby CAD work on my own.
SuperContainer might be the way to go.
We've had this IWP system live for the last few months and it's only one supplier saying he's downloading a web link rather than the file. Further research my end is suggesting it's an operating system cum browser issue. I always assumed that a pdf was a pdf - but not so. Each programme writting the pdf isn't guaranteed to do it exactly the same way and at the other end each pdf reader isn't exactly the same. And when you stick in the middle an operating system and a browser asking it to download it well....
It seems if you vary the operating system (ie XP; Windows 7, 8; TS Server; Mac OS...)
Then vary the browser (ie IE 8,9,10; Chrome, Safari, Firefox...)
the result is... not always what you would expect.