3 Replies Latest reply on Nov 13, 2013 7:37 AM by mansurmahmud

    How to generate an auto send email with a customized text


      Hi Guys & Gals


      We are developing a Call Center for one of our cleint. Everything is fine yet I wan't to create a send mail that has a subject and text like


      Subject - [We are in Receipt of your request - Ticket No [Ticke No (field)]


      Body Text - Dear [Customer Contact Name (field)],


      We are processing your request [Ticket No (field)]. Our technical team is working on it and will get back to you as soon as possible.


      Thank You for your request.


      Kind Regards

      Support team





      I know we can assign a field or a calcualted field, yet the above possible


      Kind Regards

      Mansur MAHMUD