3 Replies Latest reply on Nov 13, 2013 7:37 AM by mansurmahmud

    How to generate an auto send email with a customized text

    mansurmahmud

      Hi Guys & Gals

       

      We are developing a Call Center for one of our cleint. Everything is fine yet I wan't to create a send mail that has a subject and text like

       

      Subject - [We are in Receipt of your request - Ticket No [Ticke No (field)]

       

      Body Text - Dear [Customer Contact Name (field)],

       

      We are processing your request [Ticket No (field)]. Our technical team is working on it and will get back to you as soon as possible.

       

      Thank You for your request.

       

      Kind Regards

      Support team

      email

      phone

      fax

       

      I know we can assign a field or a calcualted field, yet the above possible

       

      Kind Regards

      Mansur MAHMUD