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How to generate an auto send email with a customized text

Question asked by mansurmahmud on Nov 13, 2013
Latest reply on Nov 13, 2013 by mansurmahmud

Hi Guys & Gals


We are developing a Call Center for one of our cleint. Everything is fine yet I wan't to create a send mail that has a subject and text like


Subject - [We are in Receipt of your request - Ticket No [Ticke No (field)]


Body Text - Dear [Customer Contact Name (field)],


We are processing your request [Ticket No (field)]. Our technical team is working on it and will get back to you as soon as possible.


Thank You for your request.


Kind Regards

Support team





I know we can assign a field or a calcualted field, yet the above possible


Kind Regards