Hi Guys & Gals
We are developing a Call Center for one of our cleint. Everything is fine yet I wan't to create a send mail that has a subject and text like
Subject - [We are in Receipt of your request - Ticket No [Ticke No (field)]
Body Text - Dear [Customer Contact Name (field)],
We are processing your request [Ticket No (field)]. Our technical team is working on it and will get back to you as soon as possible.
Thank You for your request.
I know we can assign a field or a calcualted field, yet the above possible