Confirming that YES we have experienced the same issue.
Also have seen this same result in windows 8 on my boss' machine. not good.
Do you know the environment s/he is using?
Compare it to ours:
Win 7 64-bit, Enterprise
Outlook 2010 -- loaded as Office Pro Plus 2010 64-bit
FM12 worked and still works fine in the envronment, but not with the FM13
I am having the same issue with one computer in our system...Outlook 2010
FileMaker 12 and 13 on Windows 8 and Windows Live Mail are no good partners either - often we get Error 0001 when FileMaker is generating an email or Windows Live Mail in part turns black and is unusable.
Thanks to the people who have replied to this and my other “any windows users?” Post
It is reassuring to know I am not the only one having problems.
Seems like it might be a problem with Filemaker 13 and 64 bit versions of office.
On checking, the one computer I can sent emails from using FileMaker 13 is running a 32 bit version of Office 2010.
My other 2 computers are running 64 bit versions of Office.
As I have no control over what version of Office my clients use, Filemaker 13 will have to be a No Go zone until this problem is fixed.
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We are also experiencing the same issue with 13 Pro Advance.
It appears as if the email is being created correctly (all sections filled out eg. email address, subject and body) but then the system hangs.
We have tried it with a related email address from another database and without an email address, also with and without a message body and both defined text message body and a variable result message body all with the same outcomes.
Just to confirm we have tried this on several machines with the following outcome:
Windows 7 64bit - Filemaker Pro Advance 12 - Office 2010 32bit - Works correctly with and without an attachment
Windows 7 64bit - Filemaker Pro Advance 13v3 - Office 2010 32bit - Works correctly with and without an attachment
Windows 7 64bit - Filemaker Pro Advance 13v1 - Office 2013 32bit - Works correctly with and without an attachment
Windows 7 64bit - Filemaker Pro Advance 12 - Office 2013 64bit - Works correctly with and without an attachment
Windows 7 64bit - Filemaker Pro Advance 13v1 - Office 2013 64bit - Crashes with or without an attachment
Windows 7 64bit - Filemaker Pro Advance 13v3 - Office 2013 64bit - Crashes with or without an attachment
We have had to roll back to 12 on the machines running Office 2013 until this is fixed.
You can always ask your clients to install the 32 bit versions of Office. That apparently corrects the issue (based on previous traffic).
That works but shouldn't need to be the case. That said I am sure its a Microsoft issue as even they suggest only installing the 32bit version when you run the installer.
Well, what should be sometimes doesn't correspond to what is. I should be thin and handsome.
It's already been reported as a bug to the FileMaker development team. You can submit as a bug report as well, should you like.
This may, or may not, help...
We have heard this issue reported many times but it seems that the article above states that it is not supported - since FileMaker Pro is still a 32-bit application.
Well, there you have it, then. It'll have to wait until FileMaker is moved to a 64-bit application.
FM12 is 32-bit and it works as it should with the 64-bit Office/Outlook version, so the "there you have it" doesn't cut it in my opinion.... This is LONG overdue to be resolved by FileMaker.
You have three choices:
1) Revert to version 12.
2) Ask the client (who may be yourself) to install the 32-bit version of Outlook.
3) Use SMTP mail.
So there are ways around it. No setup is perfect, and when a product is upgraded (including, dare I say, databases we build), the possibility for a regression fault does exist.
As for whether it's "long overdue", well, 13 isn't that old, and fixing bugs takes time. I'm sure it's not FileMaker's intent to make your life miserable.