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    FMP13 plus Win7 equals blank screen

    jrenfrew

      Now that the nice man from California has disallowed the installation of his new software on our fully function SXP machines I took the files to the other end of the office to install on some Win 7 machines - -whic have 11 and 12 on for the purposes of testing.

       

      To my surprise whe I opened the software the cupboard (screen) was bare. - see attached for some kind of evidence. 12 = fine, 13 = blank

       

       

      I went through uninstall, reinstall, instalal FMPA instead etc etc and a few restarts too. latest video drivers, all updates installed... you know the kind of wasted few hours.

      So far nothing is making the slightest bit of difference and wonderef if anyone esle was having any kind of issues.

       

       

      Thoughts??

       

       

      john

        • 1. Re: FMP13 plus Win7 equals blank screen
          Guillaume

          I have exactly the same problem on windows 7 SP 1 too.

          I've called the support in France. They have no idea about this.

          I send them screen captures et they will come back to me.

           

          It occurs on 32bits as on64 bits too.

          It is not a matter of plugin conflict (I've checked this too).

           

          On the top, the very large part is the menu part and is active in a very stange design way. There si no labels on the buttons.

          But in the FMP solution itself (inside the window) every things works normaly except the dropdown menu and stuff like that using "windows UI"

           

          At this time I have no solution too

           

          Guillaume

           

          PS : sorry I don't really help

          • 2. Re: FMP13 plus Win7 equals blank screen
            Stephen Huston

            Sounds like time to deal with FMI's support team.

            But, which version of Win7 is installed on your test machine?

             

            Part of the Specs for 13Adv:

                 Windows 7 Ultimate, Professional, Home Premium*

                 CPU: Intel Pentium 4 / AMD Athlon 64 or newer

             

            Guillaume: the specs state that 32-bit won't work in any configuration.

            • 3. Re: FMP13 plus Win7 equals blank screen
              jrenfrew

              Stephen

              in my case

              Win 7 Pro SP1

              QuadCore & 16GB

               

              In both cases FMP12 runs fine

              • 4. Re: FMP13 plus Win7 equals blank screen
                steveromig

                All -

                 

                This may also be HiDPI related as well.  I'd check to see if your settings are anything other than the "Default / 100%" settings.  To do this try the following...

                 

                1. Right click on the Desktop
                2. Select "Screen Resolution"
                3. Click "Make text and other items larger or smaller"

                 

                From here you can play around with either the slider for "Change the size of all items" and/or setting the value to "Smaller - 100% (default)" to see if this makes things any better.  In addition, verify that you have .NET version 4.5 installed.

                 

                If the HiDPI settings and the .NET versions check out, let me know the following about your system configurations:

                 

                1. The resolution you are running at and does it makes a difference if you switch resolutions
                2. The type of display you are using
                3. If you are using a laptop, the make and model of laptop you are using.
                4. If you happen to be using a Microsoft Surface tablet.

                 

                Steve Romig

                FileMaker, Inc.

                • 5. Re: FMP13 plus Win7 equals blank screen
                  Stephen Huston

                  That appears to meet the stated specs, so I suggest opening a support ticket with FM Tech Support on your new 13 purchase.

                   

                  No need, you've got Steve Romig on it!

                   

                  (Unfortunately, running 12  isn't a good guide even though 12 & 13 are the same FMP12 file format -- I have one old machine that runs 12.0v5 perfectly but won't even install 13.)

                  • 6. Re: FMP13 plus Win7 equals blank screen
                    Guillaume

                    For me :

                    DeskTop PC (DELL, Asus and Fujitsu)

                    Win 7 Pro SP1

                    Core i5

                    32 bits

                    RAM=4Go

                    .NET 4.5 ok

                    On a 1280x1024 px screen

                    allready at the "small - 100% (by default)" position in the display control panel

                     

                    By the way I run 60 FMPro 12 clients on this configuration and every works fine for this version (the FM12 are stil installed on the PCs)

                    The problems appears on the 13 version

                     

                    And I have allready a ticket at the FMI support for this subject

                    • 7. Re: FMP13 plus Win7 equals blank screen
                      steveromig

                      Guillaume wrote:

                       

                      For me :

                      DeskTop PC (DELL, Asus and Fujitsu)

                      Win 7 Pro SP1

                      Core i5

                      32 bits

                      RAM=4Go

                      .NET 4.5 ok

                      On a 1280x1024 px screen

                      allready at the "small - 100% (by default)" position in the display control panel

                       

                      By the way I run 60 FMPro 12 clients on this configuration and every works fine for this version (the FM12 are stil installed on the PCs)

                      The problems appears on the 13 version

                       

                      Understand it is only with v13.  With that said, did fiddling around with the HiDPI settings or changing resolution have any effect?

                       

                      Steve Romig

                      FileMaker, Inc.

                      • 8. Re: FMP13 plus Win7 equals blank screen
                        Guillaume

                        At this time, in France, I am at home.

                        I can't change the resolution by the remote desktop connection (I've just discovered this limitation, I don't know if there is a way to overpass this).

                        So can't play with switchning resolution.

                        • 9. Re: FMP13 plus Win7 equals blank screen
                          jrenfrew

                          Steve

                          Like Guillaume being at home and time difference means this can't be checked till the morning but will report straight back

                          • 10. Re: FMP13 plus Win7 equals blank screen
                            Guillaume

                            Hi Steve,

                             

                            I've made several changes of resolutions, text proportion and re-session login and unfortunately nothing changed

                             

                            Guillaume

                            • 11. Re: FMP13 plus Win7 equals blank screen
                              jrenfrew

                              Nothing helps here...

                              It is reported as a bug, and overnight there are many other experiencing the same thing.

                              • 12. Re: FMP13 plus Win7 equals blank screen
                                Guillaume

                                All our computers are installed from an unique "ghost" configuration (windows+application + sofware) duplicated as the base for each PC.

                                 

                                I tried to install FM13 on another PC installed differently (not via the common "ghost") but with the same windows version and it works fine.

                                 

                                So I suppose it is a conflict with something (application, software) installed.

                                 

                                I've tried to delete some application via the program panel configuration, but it is very hard to determine yet.

                                 

                                And I don't know if the conflict occurs during the use of FMP13 or during the installation (in that case I need to desinstall and re-install everytime FM13 to check. ... quite long)

                                 

                                Guillaume

                                • 13. Re: FMP13 plus Win7 equals blank screen
                                  jlamprecht

                                  I may have missed this while reading, but are all these installations FileMaker 13 Pro or are these also FileMaker 13 Pro Advanced too?

                                  • 14. Re: FMP13 plus Win7 equals blank screen
                                    Guillaume

                                    It´is for both

                                    Guillaume

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