4 Replies Latest reply on Dec 7, 2013 9:46 AM by vidkid98

    can't seem to update license key

    vidkid98

      I have attempted to update the license key in FMS 13, no luck. I've copied and pasted it but continue to get "You have entered an invalid license key." error. I am not sure what to enter into the Name and Organization fields. I did not encounter this problem with the pre-release version. I am attempting to update the license key in the pre-release to the just released version. Is this where I am failing? Do I need to un-install the pre-release version and then download and install the released version?

       

      I've tried removing the dashes between the key characters, same result. I've enter my name and company name as the Name and Organization (just as these are listed in my profile) without success. Any ideas on how I should proceed?

       

      Bruce

        • 1. Re: can't seem to update license key
          steve.winter

          Hi Bruce

           

          I have had exactly the same issue - sent an email to FM but heard nothing back - as the preview license on my dev server expires today, looks like I'm going to have to do an uninstall/reinstall

           

          Sorry to be of no help, but thought it useful to know you're not alone in this...

           

          Cheers

          Steve

           

           

          created by vidkid98 in Server and Server Advanced - View the full discussion

          I have attempted to update the license key in FMS 13, no luck.  I've copied and pasted it but continue to get "You have entered an invalid license key." error.  I am not sure what to enter into the Name and Organization fields.  I did not encounter this problem with the pre-release version.  I am attempting to update the license key in the pre-release to the just released version.  Is this where I am failing?  Do I need to un-install the pre-release version and then download and install the released version?

           

           

           

          I've tried removing the dashes between the key characters, same result.  I've enter my name and company name as the Name and Organization (just as these are listed in my profile) without success.  Any ideas on how I should proceed?

           

           

           

          Bruce

           

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          • 2. Re: can't seem to update license key
            vidkid98

            Thanks Steve.  I'm downloading the FMS13 released version now.  Will update this post with the results when I'm finished to see if that resolves the issue about updating the license key.  I appreciate knowing I'm not alone in trying to noodle this out.

             

            Bruce

            • 3. Re: can't seem to update license key
              thebridge

              Hi Guys

              The pre-release and the new version of server 13 have NOTHING to do with each other.

               

              Make sure you properly UNINSTALL the prelease version and restart the computer before attempting to install the new version

              Robert

              • 4. Re: can't seem to update license key
                vidkid98

                As Robert aptly pointed out, to go from pre-release FMS13 to released FMS13 requires:

                 

                1) Uninstall pre-release--you have to launch the pre-release installer, enter the license info and then can select uninstall

                2) Download released version and install and configure--when done this way, the license key under your profile does work just fine.

                 

                Thanks Robert, for your timely advice.

                 

                Bruce