AnsweredAssumed Answered

FM12 container field displaying PSD image background, not image

Question asked by laura@solutionmakers.com on Dec 10, 2013
Latest reply on Dec 12, 2013 by tomlangton

Hello:

 

We are using FM12 externally stored containers for managing art assets. 1% of the time, we insert a photoshop file (PSD) and the thumbnail display in the container only shows the background (typically white) instead of the image. We've tried flattening the image, moving the layers, etc, but nothing we've tried so far will get the image to display. Anyone run into this before? How can we correct the view?

 

Thanks in advance,

Laura Bowyer

SolutionMakers, Inc.

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