We are using FM12 externally stored containers for managing art assets. 1% of the time, we insert a photoshop file (PSD) and the thumbnail display in the container only shows the background (typically white) instead of the image. We've tried flattening the image, moving the layers, etc, but nothing we've tried so far will get the image to display. Anyone run into this before? How can we correct the view?
Thanks in advance,