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FileMaker Pro 8.5 User Account Shows Incorrectly

Question asked by christopher.cascanette on Jan 20, 2014
Latest reply on Jan 21, 2014 by christopher.cascanette

FM Pro 8.5 installed on Citrix.


When user launches the application and opens the database their prepopulated username is incorrect. It shows as previously entered for all other users, but for one. For this particular user the format of the username is unlike anything that would be used e.g. firstname.lastname is the correct form however the form that shows is firstname lastname with the space.


FYI Windows credentials are firstname.lastname


Does anyone know why it is failing to show the previously entered form, and where it might be getting this form from? I have double checked the account record, and all seems to be fine.