If you have a valid maintenance agreement, you should have recieved an email with a link to your downloads and your license keys.
Contact Filemaker Sales or whomever administers your Filemaker Software internally.
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+1 on contacting FM Tech Support. They can provide you with the email again, if needed. Have any exiting documentation from previous installs if possible when you call them.
I ran into this with a client and the email had been sent to their Purchasing Dept, but not to the IT Dept that needed the download info. A fresh email with cc to Purchasing and IT solved the problem!
Thanks Lee and Beverly,
Our internal resource had misplaced the e-mail, I got in touch with FileMaker and they have sent it through again.