User credentials in FMGo

Discussion created by bigtom on Apr 19, 2014
Latest reply on Apr 21, 2014 by bigtom

I am seeing a user problem with FMGo. We have a few public iPads. Sometimes the connections time out and on waking the iPad FMGo asks for the username and password. Legitimate usernames and passwords are being denied.


I think what is happeneing is that if the original user does not log in form the same iPad you need to close the file and reopen it with the new user. I have not done a lot of testing to figure out the exact problem yet. I do get users coming to me telling me their user name and password no longer work. The solution has been to close Filemaker Go completely so they can log in. And again users think the system is broken.


Is there a reason why this happens? It would seem that any username would be fine.