0 Replies Latest reply on Apr 23, 2014 8:15 AM by RobGetlan

    Delay when inserting Excel or jpegs into container on PC

    RobGetlan

      I have just upgraded a large client of mine to FM 13v3 (PC) and they are complaining of a 2-3 minute delay in the upload of Excel and jpegs into containers.

       

      PDFs and Word are fine. This only occurs on the PC. Regardless of using a right click to insert file or drag and drop, it continues. At the top of the screen it says "(Not Responding)" and then it uploads.

       

      I tried changing the format of the file from "optimize for images" to "interactive content" and there is no change.

       

      It also doesn't matter if it's stored internally in the program file or remotely in a folder on the server.

       

      It works perfectly on the Mac. Any thoughts on the matter would be appreciated.

       

      Thanks, Rob