RC Consulting also gives away "FM Starting Point" which is a good basic CRM template and can be a good place to start working from without having to start from scratch. The price is a gift (Thanks RC Consulting!) and you can download it at http://rcconsulting.com/downloads.html They keep updating it for each new version and their current version was made for FileMaker 13. There are several other things that RC Consulting gives away or is inexpensive on their web site (http://rcconsulting.com). I am an FMPUG coordinator and people have often asked me how to get going from scratch and I usually point them this way. Obviously there is a lot of customization you will want to do, but as the title says, it is a good Starting Point.