are you able to connect remotely using a regular client instead of FMGo?
Are you able to connect to the hosted solution using FMGo while on the same network?
I haven't tried any other remote client than FMGo. It can access the host over the network internally but not over an internet connection. Very confused
Message was edited by: jlambert
If you can get to it locally but not over the net, then the issue usually is somewhere on your router/firewall setup.
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Might want to use a tool like: http://www.canyouseeme.org/ to check if port 5003 is open.
The other cause could be that you're trying to connect to the LAN IP address instead of the WAN IP. Do you know the difference between these two addresses, and can you confirm it is the WAN IP that you are trying to use from iOS?
You didn't mention the type of connection your IOS device is using.
If it is using WiFi, have you verified that you are connected to an active WiFi router?
If it is cellular, the same question.
Since you are using Filemaker Pro to serve the file rather than Filemaker Server, check that files File:Sharing setup. Chances are this has not been properly set. After the dialog opens, select the file and then the sharing radio button option and either the Alll users option or select the privilege set you want to enable. The default setting is none, nada, nobody. Odds are you didn't do this.
The network admin insists that port 5003 has been opened on the router and is pointing to the IP of the host machine, but when i run canyouseeme.org it can't see it as being open. I'm using the public/WAN IP address from the iPhone FMGo.
I'm using a cellular/data connection and can connect to and browse the internet no problem. The network sharing settings are enabled and configured correctly within the Filemaker Pro db.
I appreciate everyones help with this
Sounds to me like it’s still at your network level. Either by blocking port 5003, or that port forwarding (NAT or otherwise) is not configured correctly to Share your findings of the port scan with the network administrator you spoke of.
It certainly seems that way - I'll get the network admin to check the settings and let you know the outcome.
It was indeed the port problem, now this has been set up correctly I can sync to the database remotely, and quite speedily I might add!
Thanks to all that helped, it's very much appreciated.