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Can you post the script that you are using for that, there's glitch in that but we have to see it to fix it.
You can have that sort of thing happen with the New Window step. I suggest you try one of the following:
1. Open the external file via the Go to Related Record step, in which you specify a new window
2. Create a new layout in the file you are calling from to display records from the external data file, and then navigate to that in your new window
Got it! Thank you!