2 Replies Latest reply on Jul 15, 2014 9:33 AM by hjgunn@mmedia.is

    SIP phones and Filemaker communications.

    hjgunn@mmedia.is

      I just read an article about this on http://hbase.net/2014/07/14/caller-id-looks-up-filemaker-client-record-with-voip-telephone/.

       

      This makes me wonder if I could perhaps send strings directly to FM server's XML service and if so whether it is possible to have the server run a script on a clients machine to open up a small information window each time the phone rings. I was thinking about something like perhaps troi's activator plugin or something in that direction.

       

      This would proobably mean that I would need to store the users IP address or some other identifier each time the user logs into the FM server.

       

      A secondary approach might be to have the user click a button and open such a window manually.

       

      Does anyone have any thoughts on the above?

       

      TIA

      Hans

        • 1. Re: SIP phones and Filemaker communications.
          Mike Duncan

          This would be dependent on the scripting capabilities of the SIP server. There are several out there. I did something similar years ago with Cisco IPCC and it's scripting environment.

           

          Typically, screen pop is supported where the agent is running the SIP software phone, so the script can run when the agent picks up the call. In the article linked, they have a hardware phone, so yes, you would need to track what IP that agent is logged into their computer in order to send the data to the correct FM client.

          • 2. Re: SIP phones and Filemaker communications.
            hjgunn@mmedia.is

            Thank you for your reply Mike.

             

            Rats, I forget to often to mark my messages as questions...   :-(

             

            ===

             

            When you say SIP server, do you mean the software built into the phone / softphone and it's ability to send different http strings on different triggers?

             

            ===

             

            Regarding the screen popup...

             

            I'm talking about running a script on FM server to trigger another script on a client selected according to the extension number being called to open a FM window containing the appropriate data.

             

            Can this only be done using things like Troi's Activator plugin or can this be done natively in FM?

             

            Or should I be looking at a completely different way to achive something like this?