6 Replies Latest reply on Jul 22, 2014 3:16 PM by Stephen Huston

    WebDirect & PDFs

    vincedubeau

      Hi All,

       

      I have a client who recently switched to FM 13 server to allow their clients to use WebDirect. Some of the tables have container fields that store PDFs. Nothing happens when they click on the container field. They have tried all different browsers to no avail. They have tried setting the default applications within the browser to Acrobat (their clients use Windows).

       

      I have set the container field to be interactive and not interactive to see if it makes a difference. It hasn't.

       

      Is there anything else I should be doing or looking into.

       

      Thanks

        • 1. Re: WebDirect & PDFs
          mikebeargie

          As a temporary workaround, you can script a button that uses the Export Field Contents script step to download the container contents. Or instruct users to right click and select the export field contents script step.

           

          I am seeing this issue in (mac) Chrome 36.0.1985.125

           

          In (mac) Safari 7.0.5 (9537.77.4) I see the container contents as expected and am able to interact, but the scroll bars are missing per this known issue:

          http://help.filemaker.com/app/answers/detail/a_id/13189/~/container-field-scrollbar-does-not-display-using-safari-and-filemaker-webdirect

           

          In IE10 (windows) I only see a link to the PDF.

          • 2. Re: WebDirect & PDFs
            mikebeargie

            Incidentally, I tried it in (windows) firefox as well and got the best display of any browser. Scroll bars are there, as is control bar at top of field

            • 3. Re: WebDirect & PDFs
              mikebeargie

              Upon further testing, it seems like it does work in Chrome (my primary browser on mac). Just takes a while to preview depending on circumstances that I haven't completely defined.

               

              I think maybe if the PDF doesn't have an embedded preview it might take longer, also depending on how it was generated.

              • 4. Re: WebDirect & PDFs
                monkeybreadsoftware

                Clients need a PDF plugin installed.

                For Windows that normally means to install Adobe Reader.

                • 5. Re: WebDirect & PDFs
                  mikebeargie

                  That's not necessarily true though. Chrome has it's own PDF extension built-in.

                  • 6. Re: WebDirect & PDFs
                    Stephen Huston

                    FileMaker Inc's KnowledgeBase answer # 5812 indicates the following limitations for WebDirect PDF content:

                     

                    ----
                    Publishing Container field data to the web using FileMaker
                    WebDirect

                    FileMaker WebDirect was introduced in FileMaker Server 13.

                    Container data can be embedded inside the solution itself or stored externally when using FileMaker WebDirect.  FileMaker WebDirect does not support container data that is linked by reference.

                    By default, container fields are optimized for static content.  Therefore web users cannot play video or audio files or open PDF files.  If a container field is set for static content, web users see either a static graphic or a link to the data in the container field.  Container fields optimized for interactive content allow web users to play media files and tointeract with PDF files.

                    Data stored in interactive container fields use progressive downloading over an unencrypted connection, even when SSL is enabled.  Progressive download must be enabled in the FileMaker Server Admin Console to access interactivecontainer data via encrypted connections.

                    ---

                     

                    So, there are several settings to check, both for the content storage method, field settings, and even Server 13 settings.