AnsweredAssumed Answered

Portals not updating in FM Go?

Question asked by DEC on Aug 4, 2014
Latest reply on Aug 22, 2014 by DEC

Hi Everybody!

 

I have an FM Go layout that features a filtered portal of telephone call records. The filter on the portal is fairly simple: it merely omits telephone call records that are marked "complete."

 

It works very well in the FM 13 desktop version of the database, but I've found that when a desktop user marks the call "complete," the portal on the FM Go layout doesn't update.

 

I've also found that when a call record marked "complete" is modified by a desktop user to show a value other than "complete," the record doesn't then automatical bypass the portal filter and show up in the portal.

 

Lastly, I've found that when a desktop user deletes a call record in the database, the deleted record often still shows up in FM Go portal.

 

In short, FM Go doesn't seem to like portals very much. But without more information, I see no other way to provide the FM Go users with the fastest updates; the FM Go users won't want to push a button to "refresh" the calls in their queue.

 

Any help would be appreciated. Thanks!

 

-J

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