4 Replies Latest reply on Oct 13, 2014 5:39 PM by submarine

    Unable to view interactive PDF in WebDirect through WAN

    submarine

      As the title suggests, I am having this issue.

       

      It worked perfectly when we tested it on LAN, but little did we expect that it would not work on WAN.

      I tested on Mac and PC, IE, Safari and Chrome. All are experiencing the same issue -- the viewer is blank showing a grey background.

      I've changed the container setting to Open/Secure, External/Internal. It did not help at all.

      FMS setting is Progressing Download enabled but without SSL.

       

      If you perform a search on the forum, there were discussion on this issue, but there was no solution to it.

      I hope someone who has worked it out could enlighten me.