AnsweredAssumed Answered

Unable to view interactive PDF in WebDirect through WAN

Question asked by submarine on Oct 9, 2014
Latest reply on Oct 13, 2014 by submarine

As the title suggests, I am having this issue.

 

It worked perfectly when we tested it on LAN, but little did we expect that it would not work on WAN.

I tested on Mac and PC, IE, Safari and Chrome. All are experiencing the same issue -- the viewer is blank showing a grey background.

I've changed the container setting to Open/Secure, External/Internal. It did not help at all.

FMS setting is Progressing Download enabled but without SSL.

 

If you perform a search on the forum, there were discussion on this issue, but there was no solution to it.

I hope someone who has worked it out could enlighten me.

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